Hosting and Support

Fast, Secure, Reliable Hosting for Your Business

We’ve been developing websites using the WordPress CMS (Content Management System) for almost a decade. Its ease of use, flexibility in design, and powerful plugin functionality has made it the perfect platform for our clients.

While WordPress is designed to run on the leanest of shared servers, those minimal configurations don’t provide the speed, security and reliability needed for business websites.

Shared hosting providers often put hundreds, if not thousands of websites on one server. The server’s processing power, storage and bandwidth are shared by each website. Heavy traffic to that server will effect website performance, and large spikes in traffic can overload the server causing a crash.

Security is also an important consideration. Like MicroSoft Office, WordPress is a piece of software that requires periodic updates to its core system, plugins, and themes. In addition to bug fixes and new features, these updates also include security patches. It’s critical that WordPress websites are kept up-to-date to help prevent security breaches from exploits in the software. These hacks have the potential to not only effect the compromised website, but all websites on a shared server.

 

 

Why is Our Managed WordPress Hosting and Support
the Perfect Solution for Your Business?

Early on in our WordPress website development, our clients managed their own hosting accounts. Some chose to use more expensive Dedicated or VPS (Virtual Private Server) hosting providers while most chose inexpensive shared hosting providers. The common problem they all had was the lack of time to maintain their WordPress websites and hosting accounts. They were busy running their businesses and they didn’t have the time to spend on software updates, security, backups, etc. Because of this, many experienced slow website performance and some even got hacked.

To better server our clients we developed a powerful hosting and support environment designed specifically to meet the demands of WordPress powered websites. Our data centers and custom management software are optimized to keep WordPress websites secure, backed up and running fast. Our Client Portal gives you instant access to WordPress training and education, knowledge base, and support ticketing system.

So what does Managed Hosting mean?
Simply put, we take care of the technical work so you can focus on running your business.

With our Managed WordPress Hosting and Support you can sleep easy at night knowing that your website is up-to-date, backed up, and secure. All of our plans include: automatic WordPress core software updates, daily backups with restore points, website security with malware scanning and incident management, and a Client Portal for education and support.

UP-TO-DATE
WordPress core software updates are critical for performance and security. As new updates are released, we test for reliability and then automatically upgrade your website to the most recent stable version.

DAILY BACKUPS
Our automated, redundant systems backup your website daily and store 30 days of backups should we ever need to restore your website.

SECURITY
Security is always a concern, and our experts are there 24/7. We have multiple firewalls that protect your data from threats, and we proactively scan for and eliminate any malware that may be detected.

CLIENT PORTAL
Our Client Portal gives you instant access to the WordPress Basic Training video library, education resources, knowledge base, and support ticketing system.

Do you need a little extra help with your WordPress website management?

Our tiered plans add features and support to help you get the most out of your WordPress website while allowing you to focus on your business.

PLUGIN & THEME UPDATES
Developers update their software to add new features and compatibility with the latest versions of WordPress. Keeping plugins and themes up-to-date is a MUST for website security.

MONITORING
Has your website been Blacklisted? Is it running at peak performance? Has it gone offline? Monitoring services will alert our team to take action immediately should there ever be a problem.

REPORTING
Knowing what’s happening with your website is important. We provide website status and update reports, analytic reports, and SEO reports to help you make informed business decisions.

PRIORITY SUPPORT
We’ll do it for you!
Create a Post, make text changes, install and configure a plugin, and much more. We’re here to help! We can even customize a plan to meet all your website needs!

View all of our Managed WordPress Hosting and Support features
  • Storage Space – This is the total amount of hard drive space your website is allotted.
  • Monthly Visits – We take the number of unique IP addresses seen in a 24-hour period as the number of “visits” to the site during that period. The number of “visits” in a given month is the sum of those daily visits during that month.
  • Bandwidth – This is the amount of data transferred to and from your website.
  • Website Security – There are multiple firewalls between your data and threats, and we proactively monitor for brute force attacks, and security breaches.
  • Malware Scanning – We proactively monitor for and eliminate any malware that may be detected.
  • Incident Management – Should your website get hacked, infected with malware, or blacklisted, our security team will take action to clean your site and submit for blacklist removal.
  • Daily Backups – We have automated, redundant systems in place to backup your website daily. We store 30 days of daily backups which can be used to restore your website should there ever be a problem.
  • Your Domain Name – Use your domain name with your website, i.e. mywebsite.com
  • SSL Certificates – Choose between our Free and paid SSL certificate options. Learn More
  • Client Portal – You’ll have access to educational resources, knowledge base, and our 24/7 support ticketing system. Learn More
  • WordPress Basic Training – In the Client Portal you’ll find a full video training library to help learn the WordPress CMS. Learn More
  • WordPress Core Updates – WordPress is ever-evolving to provide a secure platform. As new updates are released, we test for reliability and then automatically upgrade your website to the most recent stable version.
  • WordPress Plugin Updates – Plugin developers are constantly updating their software to add new features and compatibility with the latest WordPress Core releases. Keeping those plugins current is critical for website security.
  • WordPress Theme Updates – Theme developers are constantly updating their software to add new features and compatibility with the latest WordPress Core releases. Keeping those themes current is critical for website security.
  • Offsite Backup – We create daily backups of your website automatically. As we update the plugins and themes, we will create a new backup that will be stored off of our platform for security.
  • Blacklist Monitoring – We proactively monitor the blacklists daily to make sure your website is not listed.
  • Uptime Monitoring – We know right away if your website goes offline, and immediately take action to minimize downtime.
  • Performance Monitoring – We create a benchmark of your website’s performance, and then monitor it regularly for changes. If we detect any issues we will assess the problem and make recommendations for improvements.
  • Priority Support – We’ll “do it for you”. Create a Post, make text changes, install and configure a plugin, and much more. You have one hour of our time per month to use as needed. If you don’t need our help in one month, no problem, that time will roll over to the next month, and you can accrue up to 12 hours of time to use for larger projects. If the hosting package is terminated, any accrued hours will be zeroed out.
  • Monthly Website Report – This report shows uptime, performance, and updates that have occurred for the month.
  • Monthly Analytic Report – This report shows basic analytical data for the month.
  • Monthly SEO Report – This report shows your keyword ranking and competitor ranking for the month.

Note: Current Media Group’s Managed WordPress Hosting does not include email services. We recommend using Google Apps as a powerful email option.

Do you need a new website? Check out our WordPress Website Design services.