The Client Portal was designed to make working together even easier. You’ll be able to request support, view our Support Garage knowledge base, watch our WordPress Basic Training videos, and review your monthly contract work.
Once logged in to the Client Portal, click on the Support button in the navigation. You’ll be able to review our Support Garage articles, click to Submit a Ticket, and View Your Tickets. Our Support Ticketing system will help us help you better, by keeping all requests and conversations in one convenient location. If you’ve previously submitted a support ticket, you’ll see it listed on the page. You can click on each ticket to read the threaded conversation and reply to the previous message. If you need to submit a new support ticket, just click the big blue button.
Are you new to WordPress, or maybe just need a little brushing up on how to use the WordPress Admin? Our WordPress Basic Training contains a library of 50 video tutorials to help get you up to speed fast! We have plans to add more Advanced Training videos covering some of the most popular plugins used in WordPress websites today.
If you’re a Priority Support client, or have a custom monthly support contract with us, you’ll find reports in your Client Portal that provide real-time details and time tracking for your project requests. As we complete a task, the report is automatically updated so you’ll always know the status of your project and your support contract.
The System Status and News & Updates sections contain the latest information about your Managed WordPress Hosting and Support account!